Holly at Home

Frequently Asked Questions

How can I contact you?

I love to here from you, please do contact me at holly@ilovealist.com

Do you design the planning pages and Planner yourself?

Yes, all of the pages (both downloadable and in the planner) are designed by me with you in mind!

How do I purchase and download the planning pages?

Simply add the page you want to your basket and complete the check out payment. You will then receive an email with the link for you to download the page to your computer.

How long do I have to use the Link?

The link is valid for 24 hours allowing you plenty of time to download the documents and save them on your computer.

How do I print the pages or packs?

A printing guide is included with each purchase explaining how to print both the A5 and A4 size page. You can also print these double sided if you’re printing multiples.

Can I print the pages more than once?

Yes! Once downloaded, you can print them as many times as you want.

What type of paper should I print the pages onto?

For the best possible result, I would recommend using a paper weight of 100gsm or more.

Can I share the digital file?

Once purchased the files are for your own personal use and I ask that you respect the copyright. The files can not be shared, sold or reproduced. If you wish to use them on your own website they do need to be linked to ilovealist.com

Can I personalise The Angel Planner?

Yes! You can choose the front cover from a variety of designs and have your name or initials hand embossed onto the front cover. You also have the option to have your own photo as the front and back covers.

If I want to use my own photo for the front cover, how do I send it to you?

After purchasing The Angel Planner and selecting the option to use "Custom Photo" please send the photo to orders@ilovealist.com.

We recommend using images that are 200dpi or higher, in order for them to look good when printed. Please note that if you use a landscape image this will be printed and bound landscape on your planner.

What month will my Angel Planner begin?

To avoid any wasted space in your planner, it will start the month that you order it. If you order your planner before the 15th of the current month your planner will start during the same month. If you order between the 15th-31st of the month your planner will start for the following month.

How should I care for my Angel Planner?

Every Angel Planner is handmade to order and so each one is unique. The following are signs of a hand-made product that occur naturally in the production process: slight bends in the binding, wrinkles and small indentions. Over time you can expect natural wear to your planner but there are things that you can do to take care of it:

    • Keep your Angel Planner in a dry place, away from liquids
    • When carrying your Angel Planner in your handbag, consider protecting it first.
    • The Angel Planner has laminated front and back covers which can be wiped clean with a soft, damp cloth.
    • Avoid lifting your Angel Planner by the binding wire

    I don't live in the UK, how can I order an Angel Planner?

    If you would like to order an Angel Planner but do not live in the UK, contact me (holly@ilovealist.com) and I will see what I can do to help!

    Do you offer refunds?

    Unfortunately, any instant digital downloads or personalised products are non-refundable. However, if you have any problems with your order please do contact me and I will do everything that I can to help.

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