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Terms & Conditions

Welcome to our website. This page (together with our Privacy Policy and Terms of Website Use tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products listed on our website (our site) to you.

Please read these Terms carefully and make sure that you understand them, before placing an order from our site.  
You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you place an order with us, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 20th January 2017.

These Terms, and any Contract between us, are only in the English language.

Information about us

Holly Martin trading as “ilovealist.com” operates the website www.ilovealist.com.

Contacting us if you are a consumer:

If you wish to contact us including because you have any complaints, you can contact us by telephone at 07774 319519 or by e-mailing us at orders@ilovealist.com

If we have to contact you, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

Contacting us if you are a business.

You may contact us by telephone at 07774319519 or by e-mailing us at holly@ilovealist.com

Our Products

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

Use of our site

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

Age restrictions

You may only purchase Products from our site if you are at least 18 years old.

How the contract is formed between you and us

Our shopping pages will guide you through the steps you need to take to purchase a Product. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 6.3.

We will confirm our acceptance to you by sending you an e-mail that confirms your order has been dispatched. (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.  

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product/s, we will refund you the full amount including any delivery costs charged as soon as possible.

Our right to vary these Terms

We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.

Your right of return and refund

Products that are personalised, bespoke or made-to-order to are non-refundable, unless faulty.

If you have returned the Product/s to us under this clause 8 because they are faulty, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay.

Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Delivery

Please allow up to 14 working days for your product/s to be delivered. This is due to the fact that all of our items are hand-made to order.
Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 17 for our responsibilities when this happens.

Delivery fees are not refundable for undeliverable deliveries, refused deliveries, order cancellations, or returns/exchanges.

Delivery of an Order shall be completed when we deliver the Product to the address you gave us.

International delivery

You may place an order for products from outside the UK, but this order must be for delivery to an address in the UK.
If you require international delivery, please contact us and we will do our best to accommodate.

Purchase charges and delivery charges

The purchase charges of the Product will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the charges are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product/s you ordered.

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

The price of our Product/s does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

Our site contains a number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Product you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Product to you at the incorrect (lower) price.

How to pay

You can pay for products using a debit or credit card. We accept the following cards: Visa, MasterCard and American Express
Payment for the Product and all applicable delivery charges is in advance.

Our warranty

We provide a warranty that on delivery the Product shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 13.2.

The warranty in clause 13.1 does not apply to any defect in the Products arising from:
fair wear and tear; wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party

Our liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the Product for domestic and private use. You agree not to use the product for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
or any other liability that may be excluded by law.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.  
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return any relevant Product/s that you have already received and we will refund the price you have paid, including any delivery charges.

Communications between us

When we refer, in these Terms, to "in writing", this will include e-mail.
You may contact us as described in clause 1.2.

Other important terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you [in writing or] by posting on this webpage if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms are governed by English Law. This means a purchase through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.